Contact Us

GET IN TOUCH

I. OUR DEDICATED SUPPORT At SONGMICS, delivering a premium and responsive experience is fundamental to our brand values. Whether you require expert product guidance, assistance with an existing order, or wish to share feedback regarding your experience, our team is standing by to offer personalized support.

We are committed to professional excellence and aim to address all digital inquiries within 24–48 business hours.

II. DIRECT CONTACT CHANNELS

  • Official Support Email: service@songmics.store

  • Direct Support Line (Voice/Text): +1 (562) 250-2031

  • Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (HKT)

III. CORPORATE OFFICE & SHOWROOM

Our physical presence in Hong Kong serves as our strategic hub for service and operations:LIFE IN COLOR，G/F, 143 Fa Yuen Street, Mong Kok, Kowloon,HongKong

IV. CUSTOMER CARE TIP

To facilitate a more efficient resolution, we recommend including your Order ID in the subject line of your email or within your message. This allows our specialists to access your shipment history immediately upon review.

Thank you for allowing SONGMICS to be a part of your journey!